policies

STORE POLICIES

Official Erica Banks Store

Shipping Policy

Please allow 3–10 business days for processing before shipment unless otherwise stated on the product page.

Shipping times vary based on carrier operations, destination, holidays, weather conditions, and other factors outside of our control.

Tracking information will be emailed once your order has shipped.

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for packages shipped to incorrect addresses.

Once a package has been transferred to the shipping carrier, we are not responsible for lost, stolen, delayed, or damaged shipments.

Refund Policy

ALL SALES ARE FINAL.

We do not offer refunds, returns, exchanges, or store credit.

Please review your order carefully before completing your purchase.

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.

  • Order Number
  • Photos of the issue
  • Description of the problem

Submission of a claim does not guarantee replacement or compensation.

Order Cancellation Policy

Orders may only be canceled within 24 hours of purchase if fulfillment has not begun.

Once processing, packaging, production, or shipment preparation begins, orders can no longer be canceled.

Digital Products Policy

All digital sales are final.

Digital downloads, memberships, access links, music-related content, and exclusive files cannot be refunded after purchase.

Customers are responsible for providing a valid email address at checkout.

Merchandise Policy

Product colors and appearance may vary slightly due to screen settings, photography, lighting, and production differences.

Limited edition items may not be restocked once sold out.

Chargeback Policy

By placing an order, you agree to contact customer support before filing a chargeback.

Unauthorized chargebacks may be disputed using:

  • Order confirmations
  • Tracking information
  • Delivery confirmations
  • Customer communication records
  • Payment verification records
Privacy Policy

We collect only the information necessary to process orders and provide customer support.

This may include your name, email address, billing address, shipping address, and payment details.

We do not sell customer information to third parties.

Terms Of Use

By using this website and purchasing from the Official Erica Banks Store, you agree to all policies listed on this page.

We reserve the right to update, modify, or change these policies at any time without notice.